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Bango Developer
  1. Bango Resale
  2. For resellers
  3. Managing entitlements
  4. Canceling an entitlement

Canceling an entitlement

Withdrawing service access at the end of the period for which the user has already paid

In the Bango Platform, entitlements describe a user's ability to access a service provided by a merchant. In some circumstances you might want a "soft ending" for the entitlement: to allow the user to access the service until the end of the period for which they have already paid, and then to deny access. For example, if a user chooses not to renew a subscription, you want to withdraw access when the current subscription ends. To do this, you cancel the entitlement by making a POST request to the Bango Resale API. (To immediately withdraw access, revoke the entitlement instead.)

(You may cancel and revoke entitlements only in accordance with the merchant product descriptions and your commercial agreements.)

As part of the API request, you supply:

  • The entitlement ID
  • A reason for cancellation, including a category, a code, and a human-readable description
  • Optionally, custom data

The API response is a structure that contains:

  • A response code, indicating the result of the request. Use this code to determine what to do next.
  • For HTTP 200 responses, the entitlement record. The record includes the cancellation reason and any additional custom data as part of the entitlement's extensionData property, and the status is CANCELLED.
  • For HTTP 202 responses, the entitlement record. The record includes the cancellation reason and any additional custom data as part of the entitlement's extensionData property, and the status won't be changed until the merchant sends an asynchronous notification to the Bango Platform.

The Bango Platform automatically cancels entitlements when a merchant tells the Bango Platform to do so (for example, if the user cancels directly with the merchant, or if the merchant detects fraud).

Set an entitlement's notificationUrl to receive a POST notification when this happens.

Sequence diagrams
Successful HTTP 200 service cancellation

The Bango Platform cancels the service for the user.

Service cancellation by merchant

The merchant providing the service tells the Bango Platform to cancel the entitlement.

Failed request for service cancellation

The Bango Platform can't cancel the service for the user, and returns the reason in the response to the API request.

Skeleton code

Here's some sample code in a C/Java-like language: adapt this code to your needs. Use the same API endpoint prefix with test credentials and with production credentials.

function cancel_entitlement (entitlement_id, reason_category, reason_code, reason_desc, extra_custom_properties = {}) {
    // *Always* use this endpoint prefix for the Bango Resale API.
    const base_url = "https://resale.api.bango.net";

    // This is what's returned with HTTP 2xx.
    let entitlement = null;

    const request_body_params = extra_custom_properties
        .copy()
        .set('cancelReasonCategory', reason_category)
        .set('cancelReasonCode', reason_code)
        .set('cancelReasonDescription', reason_desc);

    try {
        // POST UTF-8 JSON to the Bango Resale API and parse the JSON response
        let response = rest_client_call({
            method: "POST",
            url: base_url + "entitlement/cancel/" + entitlement_id,
            headers: {
                "Authorization": get_authorization_header(),
                "Content-Type": "application/json",
            },
            body: make_json_string(request_body_params),
        }).from_json();

        // The responseCode tells us the result.
        switch (response.responseCode) {
            // Success: entitlement is canceled
            case "OK":
                entitlement = response;
                break;

            // Failures
            // These may indicate issues in your code, not the Bango Platform.
            case "BAD_REQUEST": // Invalid request
            case "UNAUTHORIZED": // Check your credentials
            case "NOT_AVAILABLE": // Unable to cancel this entitlement
            case "NOT_FOUND": // Invalid entitlement ID
            case "TOO_MANY_REQUESTS": // Request limit reached: try again later
                throw "Unable to cancel entitlement";

            // Bango Platform issues
            // These likely indicate transient problems.
            // In production code, you might want to try the request again
            // after a delay, ultimately falling back to an error state.
            case "INTERNAL_ERROR":
            case "SERVICE_UNAVAILABLE":
                throw "Bango Platform unavailable";

            // This might indicate Bango has added a new response code.
            // Check the documentation again.
            default:
                throw "Unrecognized response code";
        }

    } catch (exception) {
        // Production code might want to notify the reseller in some way,
        // and/or log full details of the exception for later analysis,
        // and degrade gracefully for the user.
        output("An error occurred!");
        output(exception);
    }

    // null if entitlement not canceled.
    // if canceled, will have an entitlementId, status, and other properties:
    // see API reference.
    return entitlement;
}
FAQ
Which request parameters should I set?

You must pass the entitlement ID in the path of the request URL.

In the request body, you should set the cancelReasonCategory, cancelReasonCode, and cancelReasonDescription parameters. You can also include any other parameters, with any names and values you like.

The cancelReasonCategory, cancelReasonCode, cancelReasonDescription, and custom properties are added to the entitlement's extensionData property.

See Bango Resale / For resellers / Reseller API reference / Reseller API reference overview for detailed information on all request parameters, and Bango Resale / For resellers / Reseller API reference / Standard reasons for suspend, cancel, revoke, and terminate for the values to use for cancelReasonCategory and cancelReasonCode.

What are all the possible API response structures?

All responses contain a responseCode string that indicates the result of the request. Use this code to determine how to react. For each distinct responseCode, the response might include other useful values.

See Bango Resale / For resellers / Reseller API reference / Reseller API reference overview for detailed information on all responses.

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